MOA is empowering hundreds of Australian Disability Support Services with a data-driven program to achieve compliance and transition to better practice.

The program features a suite of quality tools that cover all requirements under the Core and Supplementary modules of the NDIS Practice Standards, with the ability for each disability service to nominate which (if any) Supplementary modules they would like to assess against. Each audit allows services to assess their policies and procedures, staff practices, and participant experiences against the NDIS Practice Standards, with access to annual staff and participant feedback surveys also included.

The self-assessment program is continually updated to reflect changing needs and requirements, such as recent changes to core support budget flexibility. As well as aligning with the NDIS Practice Standards, the program also helps disability services to assess their compliance with relevant legislative requirements, such as the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018, the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018, and the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018.

As soon as the quality tools are completed, real-time benchmarked reporting identifies where services are performing well and where there are compliance gaps, risk or opportunities for improvement. These report flags, along with information such as participant, representative and staff feedback, can be seamlessly pushed into a collaborative online Continuous Improvement Plan.

Please complete the form below if you are interested in finding out more about the new program.

Types of services your organisation provides