MOA Tools
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customize tools to suit your service or even load your own tools and data collection instruments into the system. Content is regularly reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports
- The new Aged Care Quality Standards
- The NDIS Practice Guidelines
- The IRCAS, Lifemark and draft ARVAS Standards for Retirement Living
- The New Zealand Health and Disability Services Standards (NZS8134:2008)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
MOA Insights
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
MOA Platform
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA Support
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
MOA is empowering hundreds of Australian Disability Support Services with a data-driven program to achieve compliance and transition to better practice.
The program features a suite of quality tools that cover all requirements under the Core and Supplementary modules of the NDIS Practice Standards, with the ability for each disability service to nominate which (if any) Supplementary modules they would like to assess against. Each audit allows services to assess their policies and procedures, staff practices, and participant experiences against the NDIS Practice Standards, with access to annual staff and participant feedback surveys also included.
The self-assessment program is continually updated to reflect changing needs and requirements, such as recent changes to core support budget flexibility. As well as aligning with the NDIS Practice Standards, the program also helps disability services to assess their compliance with relevant legislative requirements, such as the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018, the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018, and the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018.
As soon as the quality tools are completed, real-time benchmarked reporting identifies where services are performing well and where there are compliance gaps, risk or opportunities for improvement. These report flags, along with information such as participant, representative and staff feedback, can be seamlessly pushed into a collaborative online Continuous Improvement Plan.
Please complete the form below if you are interested in finding out more about the new program.