MOA Tools
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customize tools to suit your service or even load your own tools and data collection instruments into the system. Content is regularly reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports
- The new Aged Care Quality Standards
- The NDIS Practice Guidelines
- The ARVAS Standards Retirement Living Code of Conduct
- The New Zealand Health and Disability Services Standards (NZS8134:2008)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
MOA Insights
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
MOA Platform
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA Support
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
MOA Benchmarking is now empowering hundreds of NDIS providers with a complete and customisable online platform to meet (and exceed) their requirements and continuously improve quality. By completing an annual program of monthly scheduled quality tools, your service will be able to demonstrate compliance with the requirements of the National Disability Insurance Act 2013, the Rules enforced under the Act, and the NDIS Practice Standards and Quality Indicators.
One of the principal objectives of the Act is to ‘promote the provision of high quality and innovative supports that enable people with disability to maximise independent lifestyles and full inclusion in the mainstream community’ (Australian Government, 2013, p. 4). Toward this end, and in line with the National Disability Insurance Scheme (Quality Indicators) Guidelines 2018, all certified NDIS providers are required to implement a quality management system that maintains and improves ‘quality levels of service delivery and operations, with the intent of providing the best possible experience and outcomes for participants, as well as for staff and governing body members’ (Community Door, 2015). Registered providers are also required to implement a program of internal audits, such as that provided through the MOA system.
MOA works with our partner NDIS providers to tailor a program of continuously updated quality tools, based on the Core and Supplementary modules of the Practice Standards, that are relevant to their service types and participant needs. Importantly, your program can also be completely customised through to uploading your own tools. Additionally, MOA provides free COVID-19 preparedness tools to all providers which are immediately updated upon release of changes to restrictions or health guidelines.
Tools can be completed digitally and collaboratively, and real-time benchmarked reporting identifies how your service is performing relative to your previous results and those of similar peers. Report flags, along with information such as participant, representative and staff feedback, can then be seamlessly pushed into a collaborative online Continuous Improvement Plan.
Please complete the form below if you are interested in finding out more about the new program.