MOA Benchmarking is now empowering hundreds of NDIS providers with a complete and customisable online platform to meet (and exceed) their requirements and continuously improve quality. By completing an annual program of monthly scheduled quality tools, your service will be able to demonstrate compliance with the requirements of the National Disability Insurance Act 2013, the Rules enforced under the Act, and the NDIS Practice Standards and Quality Indicators.

One of the principal objectives of the Act is to ‘promote the provision of high quality and innovative supports that enable people with disability to maximise independent lifestyles and full inclusion in the mainstream community’ (Australian Government, 2013, p. 4). Toward this end, and in line with the National Disability Insurance Scheme (Quality Indicators) Guidelines 2018, all certified NDIS providers are required to implement a quality management system that maintains and improves ‘quality levels of service delivery and operations, with the intent of providing the best possible experience and outcomes for participants, as well as for staff and governing body members’ (Community Door, 2015). Registered providers are also required to implement a program of internal audits, such as that provided through the MOA system.

MOA works with our partner NDIS providers to tailor a program of continuously updated quality tools, based on the Core and Supplementary modules of the Practice Standards, that are relevant to their service types and participant needs. Importantly, your program can also be completely customised through to uploading your own tools. Additionally, MOA provides free COVID-19 preparedness tools to all providers which are immediately updated upon release of changes to restrictions or health guidelines.

Tools can be completed digitally and collaboratively, and real-time benchmarked reporting identifies how your service is performing relative to your previous results and those of similar peers. Report flags, along with information such as participant, representative and staff feedback, can then be seamlessly pushed into a collaborative online Continuous Improvement Plan.

Please complete the form below if you are interested in finding out more about the new program.

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