Participation in the National Aged Care Mandatory Quality Indicator Program (NACMQIP) became mandatory for all Australian providers of Residential Aged Care from July 1, 2019. To assist providers with the submission, the Department of Health allows providers to collect and submit this data using a commercial benchmarking service.

MOA Benchmarking continues to support providers with their quarterly NACMQIP submission. This support includes:

  • Timely reminders throughout the submission month.
  • Proactive data quality checks. We contact your home as we identify potential data anomalies.
  • A benchmarked pre-submission report for each home.
  • Educational webinars and access to instant support.
  • The automatic transmission of NACMQIP data submitted through our guided online collected tool to the MyAgedCare portal.

In the lead up to the latest submission, MOA’s data quality and validity checks flagged close to 600 services for potentially anomalous data points. By directly contacting these services to review these flags, it was found that close to 150 services were required to update their data due to data entry errors and misinterpretation of the program’s requirements. By submission, these services were able to accurately update their data, with MOA successfully submitting NACMQIP data to My Aged Care for close to 800 residential aged care services.

From 1 July 2021, residential aged care providers will be required to report on additional quality indicators under the NACMQIP. In addition to the existing pressure injuries, physical restraint and unplanned weight loss indicators, organisations will need to report on medication management, and falls and major injury. The reporting requirements of the existing indicators have also been updated, simplifying reporting methodologies, and observing people, instead of occurrences.

Please contact us if you would like to discuss the benefits of partnering with MOA for NACMQIP support and your options.



MOA homes out-perform national averages

MOA Benchmarking clients out-performed the national averages for unplanned weight loss based on data from the first submission of the NACMQIP. Our clients (a mix of for profit and not-for-profit homes) performed, on average, 8.4% and 14.1% better for unplanned weight loss than other not-for-profit homes and for-profit homes respectively. The difference between well and poorly performing homes has little to do with profit status. The reporting for the Royal Commission has shown few clinically significant differences in outcomes for the NACMQIP program.


MOA clients also performed better for consecutive weight loss than Government homes but worse for significant weight loss; however, given the small number of government homes, those numbers should be interpreted with caution.

Aged care providers are required to maintain a written plan for continuous improvement

CQI planning