MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

  • The new Aged Care Quality Standards
  • The NDIS Practice Standards
  • The ARVAS Standards and Retirement Living Code of Conduct
  • The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

Participate in the NACMQIP with MOA

Participation in the National Aged Care Mandatory Quality Indicator Program (NACMQIP) became mandatory for all providers of residential aged care from 1 July 2019, with additional measures of falls and medication management also introduced in July 2021. To assist in this process, the Department of Health allows providers to collect and submit the required data via a commercial benchmarking service, such as MOA.

The support that we provide includes:

  • Timely reminders throughout the submission month
  • Proactive data quality checks. We contact your home as we identify potential data anomalies
  • A benchmarked submission report for each home
  • Educational webinars and access to instant support
  • The automatic transmission of NACMQIP data submitted through our guided online collected tool to the MyAgedCare portal

 

In the lead up to a recent submission, MOA’s data quality and validity checks flagged close to 600 services for potentially anomalous data points. By directly contacting these services to review the flags, it was found that close to 150 services needed to update their data due to data entry errors and misinterpretation of the program’s requirements. By submission, these services were able to report accurately, with MOA successfully submitting NACMQIP data to My Aged Care for close to 800 residential aged care services.

Please contact us if you would like to discuss the benefits of partnering with MOA for NACMQIP support and your options.

 

 

MOA homes out-perform national averages

MOA Benchmarking clients out-performed the national averages for unplanned weight loss based on data from the first submission of the NACMQIP. Our partner providers (a mix of for profit and not-for-profit homes) performed, on average, 8.4% and 14.1% better for unplanned weight loss than other not-for-profit homes and for-profit homes respectively. The difference between well- and poorly-performing homes has little to do with profit status, with Royal Commission reporting showing few clinically significant differences between service types in outcomes for the NACMQIP program.

 

MOA clients also performed better for consecutive weight loss than Government homes but worse for significant weight loss; however, given the small number of government homes, those results should be interpreted with caution.

Aged care providers are required to maintain a written plan for continuous improvement

CQI planning