MOA Tools

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports

  • The new Aged Care Quality Standards
  • The NDIS Practice Standards
  • The ARVAS Standards and Retirement Living Code of Conduct
  • The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)

MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.

MOA Insights

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.

Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.

MOA Platform

Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.

Our online platform supports data collection, reporting and collaboration among all the members of your team.

MOA Support

MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.

MOA is fully supported from implementation, through training, to ongoing support

Support for NDIS Providers

MOA Benchmarking empowers NDIS providers with a complete and customisable online platform to meet and exceed their regulatory requirements and continuously improve support quality. By completing an annual program of monthly quality tools, your service will be able to demonstrate compliance with the National Disability Insurance Act 2013, the Rules enforced under the Act, and the NDIS Practice Standards and Quality Indicators.

One of the principal objectives of the Act is to ‘promote the provision of high quality and innovative supports that enable people with disability to maximise independent lifestyles and full inclusion in the mainstream community’ (Australian Government, 2013). Toward this end, all certified NDIS providers are required to implement a quality management system that maintains and improves operational management and support quality, with the intent of providing the best possible experience and outcomes for participants, staff and the governing body. Organisations are also required to implement a program of internal audits, such as that provided through the MOA system.

MOA works with our partner NDIS providers to tailor a program of continuously updated quality management tools, based on the Core and Supplementary modules of the Practice Standards, that are relevant to their service types and participant needs. Additionally, MOA provides free COVID-19 preparedness tools to all providers that are immediately updated when there are changes to restrictions or health guidelines. Your program can also be completely customised, right through to having us upload your own tools.

Audits can be completed digitally and collaboratively, and real-time benchmarked reporting identifies how your service is performing relative to your previous results and those of similar peers. Report flags, along with supporting information such as participant, representative and staff feedback, can then be seamlessly pushed to an online Continuous Improvement Plan for actioning by relevant members of your team.

To find out more about this program, please complete the form below.

    Types of services your organisation provides

    MOA Benchmarking empowers NDIS providers with a complete and customisable online platform to meet and exceed their regulatory requirements and continuously improve support quality. By completing an annual program of monthly quality tools, your service will be able to demonstrate compliance with the National Disability Insurance Act 2013, the Rules enforced under the Act, and the NDIS Practice Standards and Quality Indicators.

    One of the principal objectives of the Act is to ‘promote the provision of high quality and innovative supports that enable people with disability to maximise independent lifestyles and full inclusion in the mainstream community’ (Australian Government, 2013). Toward this end, all certified NDIS providers are required to implement a quality management system that maintains and improves operational management and support quality, with the intent of providing the best possible experience and outcomes for participants, staff and the governing body. Organisations are also required to implement a program of internal audits, such as that provided through the MOA system.

    MOA works with our partner NDIS providers to tailor a program of continuously updated quality management tools, based on the Core and Supplementary modules of the Practice Standards, that are relevant to their service types and participant needs. Additionally, MOA provides free COVID-19 preparedness tools to all providers that are immediately updated when there are changes to restrictions or health guidelines. Your program can also be completely customised, right through to having us upload your own tools.

    Audits can be completed digitally and collaboratively, and real-time benchmarked reporting identifies how your service is performing relative to your previous results and those of similar peers. Report flags, along with supporting information such as participant, representative and staff feedback, can then be seamlessly pushed to an online Continuous Improvement Plan for actioning by relevant members of your team.

    To find out more about this program, please complete the form below.

      Types of services your organisation provides