The MOA Benchmarking team continues to support our partner providers and the wider sector in managing the COVID-19 threat, particularly as outbreaks of the delta variant continue to spread. A key challenge is keeping up with changes to the requirements and restrictions as the situation continues to unfold. Since the beginning of the pandemic, MOA has been providing access to free COVID-19 preparedness and response tools. These are continuously updated so that if there is an outbreak you can be confident that you are assessing against the most recent guidelines and restrictions.

These tools sit within our broader quality improvement and benchmarking program. In our work with providers across sectors, including 40% of aged care providers, we know that mitigating the threat of COVID-19 while maintaining compliance and continuously improving quality is challenging. We are here and ready to help if your organisation needs support overcoming such challenges. Feel free to contact our team at any stage.

Given the threat that new COVID-19 variants pose to our partner providers and those in their care, we invite all providers to access the COVID-19 tools at no cost. Select your country and complete the sign-up form to gain access now.


New Zealand

The following video demonstrates how your service can access and use the preparedness tools.

Importantly, as with all our quality tools, the COVID-19 preparedness tools are continuously updated in response to government announcements, new control measures and updates to infection control guidance by bodies such as the World Health Organisation.

Australian Aged, Home Care and Retirement Living providers

The COVID-19 Infection Control Spot Check audits for Residential and Home Care Providers have been continuously updated to reflect the changing situation in states and territories experiencing outbreaks. The residential tool has also been updated to align with the most recent version of the Industry Code for Visiting Residential Aged Care Homes During COVID-19.

Australian Disability Support providers

The COVID-19 Infection Control Spot Check for Disability Providers has been continuously updated to align with requirements for providers in states and territories experiencing outbreaks as well as updated recommendations for outbreak preparedness, prevention, and management from the NDIS Quality and Safeguards Commission.

New Zealand Rest Homes

The COVID-19 Infection Control Spot Check for New Zealand Rest Homes has been updated to reflect requirements under COVID-19 Alert Levels 1, 2 and 3, depending on the circumstances of each rest home.

Self-assess your alignment with relevant industry standards