MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan.
Our program of audits currently supports
The new Aged Care Quality Standards
The NDIS Practice Standards
The ARVAS Standards and Retirement Living Code of Conduct
The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program.
Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform.
We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
The MOA Benchmarking team continues to support our partner providers and the wider sector in managing the COVID-19 threat, particularly as outbreaks of the delta variant continue to spread. A key challenge is keeping up with changes to the requirements and restrictions as the situation continues to unfold. Since the beginning of the pandemic, MOA has been providing access to free COVID-19 preparedness and response tools. These are continuously updated so that if there is an outbreak you can be confident that you are assessing against the most recent guidelines and restrictions.
These tools sit within our broader quality improvement and benchmarking program. In our work with providers across sectors, including 40% of aged care providers, we know that mitigating the threat of COVID-19 while maintaining compliance and continuously improving quality is challenging. We are here and ready to help if your organisation needs support overcoming such challenges. Feel free to contact our team at any stage.
Given the threat that new COVID-19 variants pose to our partner providers and those in their care, we invite all providers to access the COVID-19 tools at no cost. Select your country and complete the sign-up form to gain access now.
The following video demonstrates how your service can access and use the preparedness tools.
Importantly, as with all our quality tools, the COVID-19 preparedness tools are continuously updated in response to government announcements, new control measures and updates to infection control guidance by bodies such as the World Health Organisation.
Australian Aged, Home Care and Retirement Living providers
The COVID-19 Infection Control Spot Check audits for Residential and Home Care Providers have been continuously updated to reflect the changing situation in states and territories experiencing outbreaks. The residential tool has also been updated to align with the most recent version of the Industry Code for Visiting Residential Aged Care Homes During COVID-19.
Australian Disability Support providers
The COVID-19 Infection Control Spot Check for Disability Providers has been continuously updated to align with requirements for providers in states and territories experiencing outbreaks as well as updated recommendations for outbreak preparedness, prevention, and management from the NDIS Quality and Safeguards Commission.
New Zealand Rest Homes
The COVID-19 Infection Control Spot Check for New Zealand Rest Homes has been updated to reflect requirements under COVID-19 Alert Levels 1, 2 and 3, depending on the circumstances of each rest home.
Self-assess your alignment with relevant industry standards