MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan.
Our program of audits currently supports
The new Aged Care Quality Standards
The NDIS Practice Standards
The ARVAS Standards and Retirement Living Code of Conduct
The New Zealand Health and Disability Services Standards (NZS8134:2008)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program.
Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform.
We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
If we are to effectively operate care services we must do everything we can to mitigate the risks of COVID-19 transmission in our services. Effective infection control is paramount. As the pandemic evolves, so too must our processes and systems.
On behalf of Australian Aged and Home Care, Disability Support, Retirement Living and New Zealand Rest Home services, MOA continuously translates the latest advice into a number of tools which can be used by services to assess their COVID-19 preparedness and response. MOA’s complete program of continuously updated audit tools includes specific COVID-19 preparedness tools and infection control audits in addition to the full program of audits designed to facilitate compliance with your applicable standards.
Given the seriousness of the threat, we invite all providers to access the COVID-19 tools at no cost.
Select your country and complete the sign-up form to gain free access to these tools.
The following video demonstrates how your service can access and use the preparedness tools.
Importantly, like all of our quality tools, the COVID-19 preparedness tools are continuously updated as Governments continue to announce new control measures and bodies such as the World Health Organisation refine infection control guidelines.
Australian Aged, Home Care and Retirement Living providers
The COVID-19 Infection Control Spot Check audits for Residential and Home Care Providers have been continuously updated to reflect the changing situation in states and territories experiencing outbreaks. The residential tool has also been updated to align with the most recent version of the Industry Code for Visiting Residential Aged Care Homes During COVID-19.
Australian Disability Support providers
The COVID-19 Infection Control Spot Check for Disability Providers has been revised to align with updated requirements for providers in Victoria, Queensland, and New South Wales as well as updated recommendations for outbreak preparedness, prevention, and management from the NDIS Quality and Safeguards Commission.
New Zealand Rest Homes
The COVID-19 Infection Control Spot Check for New Zealand Rest Homes has been updated to reflect requirements under COVID-19 Alert Levels 1, 2 and 3, depending on the circumstances of each rest home.
Self-assess your alignment with the Aged Care Quality Standards