If we are to effectively operate care services we must do everything we can to mitigate the risks of COVID-19 transmission in our services. Effective infection control is paramount. As the pandemic evolves, so too must our processes and systems.

On behalf of Australian Aged and Home Care, Disability Support, Retirement Living and New Zealand Rest Home services, MOA continuously translates the latest advice into a number of tools which can be used by services to assess their COVID-19 preparedness and response. MOA’s complete program of continuously updated audit tools includes specific COVID-19 preparedness tools and infection control audits in addition to the full program of audits designed to facilitate compliance with your applicable standards.

Given the seriousness of the threat, we invite all providers to access the COVID-19 tools at no cost. 

Select your country and complete the sign-up form to gain free access to these tools.


New Zealand

The following video demonstrates how your service can access and use the preparedness tools.

Importantly, like all of our quality tools, the COVID-19 preparedness tools are continuously updated as Governments continue to announce new control measures and bodies such as the World Health Organisation refine infection control guidelines.

Australian Aged, Home Care and Retirement Living providers

The COVID-19 Infection Control Spot Check audits for Residential and Home Care Providers have been continuously updated to reflect the changing situation in states and territories experiencing outbreaks. The residential tool has also been updated to align with the most recent version of the Industry Code for Visiting Residential Aged Care Homes During COVID-19.

Australian Disability Support providers

The COVID-19 Infection Control Spot Check for Disability Providers has been continuously updated to align with requirements for providers in states and territories experiencing outbreak as well as updated recommendations for outbreak preparedness, prevention, and management from the NDIS Quality and Safeguards Commission.

New Zealand Rest Homes

The COVID-19 Infection Control Spot Check for New Zealand Rest Homes has been updated to reflect requirements under COVID-19 Alert Levels 1, 2 and 3, depending on the circumstances of each rest home.

Self-assess your alignment with relevant industry standards