MOA Tools
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports
- The new Aged Care Quality Standards
- The NDIS Practice Standards
- The ARVAS Standards and Retirement Living Code of Conduct
- The New Zealand Health and Disability Services Standards (NZS8134:2008)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
MOA Insights
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
MOA Platform
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA Support
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
Under the National Disability Insurance Scheme (Quality and Safeguards Commission and Other Measures) Transitional Rules 2018, all residential aged care providers who were providing support to NDIS participants on 1 December 2020 have received automatic NDIS registration for assistance with daily living in a group or shared living environment, while new providers of dual supports will need to apply. These services are now required to demonstrate compliance with the NDIS Practice Standards and Quality Indicators as well as the Aged Care Quality Standards (ACQS). Similarly, MOA recognises that many organisations who provide Home Care also deliver NDIS supports, and so are maintaining quality management systems that meet both sets of standards.
It has been acknowledged, however, that ‘the two systems fail to “dovetail” together in a practical and viable way’. Many organisations are, for example, now required to update their worker screening, behaviour support and restrictive practices authorisation processes. To assist our aged care partner providers in facing the challenges of maintaining regulatory compliance, and to support them in continuously improving outcomes for consumers, MOA has developed dual-aligned audit programs based on our existing ACQS schedules. These new programs focus on integrating NDIS Practice Standard outcomes and indicators with the requirements of the ACQS, minimising the additional administrative burden for providers. Our dual-aligned programs offer tailored systems for both residential and home care services.
If you would like to find out more or subscribe to one of our dual-aligned programs, please complete the form below, and one of our team will be in contact.