Internal benchmarking allows you to compare your performance over time. For audits and surveys this means being able to compare your results to the last time you completed that tool. For quality indicators, statistical process control charts are used to monitor deviations from your historical performance as well as significant upward or downward trends.
External benchmarking allows you to compare your services performance with others. MOA dynamically risk-adjust outcomes according to each service’s case mix. Our benchmarks factor in the size of each service (number of consumers) and then we use characteristics or proxies to determine acuity and need. Statistical methods are used to determine if your results are significantly higher or lower than expected based on the benchmarks.