MOA Tools
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer. Better yet, you can customise tools to suit your service or even load your own tools and data collection instruments into the system. Content is continuously reviewed by our team, industry experts and member advisory panels. Where opportunities for improvement are found, you can push those opportunities directly into a digital quality improvement plan. Our program of audits currently supports
- The new Aged Care Quality Standards
- The NDIS Practice Standards
- The ARVAS Standards and Retirement Living Code of Conduct
- The New Zealand Health and Disability Services Standards (2008) and Ngā Paerewa Health and Disability Services Standard (2021)
MOA supports our users with a range of tools designed to facilitate accreditation and best practice care. Each set of tools are carefully tailored to the type of care you offer.
MOA Insights
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights. We offer real-time reporting to suit every level of your organization from frontline teams to boards. Not only can you monitor your performance over time but you can benchmark that performance to other service providers like yours.
Data collection is important, but what you do with the data, even more so. MOA are experts in interrogating data and turning numbers into insights.
MOA Platform
Our online platform supports data collection, reporting and collaboration among all the members of your team. The platform is intuitive, easy to use, and supports a structured approach to managing your quality improvement program through scheduled tools, activities and tasks. A membership with MOA give you immediate access to a proven quality review and improvement program. Additionally, MOA also has the capacity to integrate with your existing incident management systems to reduce data entry.
Our online platform supports data collection, reporting and collaboration among all the members of your team.
MOA Support
MOA is fully supported from implementation, through training, to ongoing support. Our Australian-based customer service team is available throughout business hours to assist members in maximising their use of the platform. We also work with a range of external experts which may be able to provide consulting or assistance in specific areas.
MOA is fully supported from implementation, through training, to ongoing support
Our comprehensive audit program is designed to streamline compliance and promote best practice within your service.
The annual program is designed to cover off the relevant standards through scheduled monthly audits. Auditing schedules can be completely tailored for each individual service, region or program type. Audit tools can be customised to the extent of each individual question.
Each audit will cover a specific topic and may comprise several parts including :
Structure and policies
These questions specifically examine policy and service requirements under the relevant standards. This helps to streamline compliance and identify potential gaps in your service’s approach or policies.
Reflective questions
Reflective questions ask staff to consider their level of confidence in the service meeting specific requirements under the legislation.
Staff practice
These small sample audits examine process of care. For example, the auditor may be required to review a sample of care plans to ensure that the process of care has been delivered in accordance with the plan or relevant legislative requirements.
Interview
Interview questions require the auditor to select a sample of appropriate staff to gauge their understanding of the service’s policies, procedures and underpinning legislative requirements. Answers are not prescriptive but rather require the member to demonstrate appropriate knowledge.
Staff pulse
These short form surveys can be emailed to staff to complete online from their phones, tablets or computers. The questions measure their views on the service’s readiness and support for their workforce in meeting their requirements.
Consumer pulse
These short form surveys ask consumers about their experience in relation to the requirements.