As part of the Aged Care Quality and Safety Commission’s (ACQSC) process for accreditation under the new Aged Care Quality Standards (ACQS), a standardised set of seven questions are asked of each provider.
MOA supports our partner providers with the tools, and reporting, to provide the evidence required to answer each of these 7 questions on demand.
Assessable Questions Applicabale MOA Tool
1. Have there been any adverse findings from other regulatory bodies (e.g. food safety, WorkCover etc.) in the past 12 months? PCI Manager

  • Interventions and improvements logged.
2. What trends do your complaints data show? Quality Indicators

    • Number of complaints received.


  • Feedback and complaints.
3. How many care recipients are receiving pressure injury care? Quality Indicators

  • Number of pressure injuries developed in this service.
  • Number of pressure injuries on admission.
  • Number of pressure injuries on return from other services.
4. Have there been any medication incidents in the past 6 months where a consumer required hospitalisation or attention by a medical officer? Quality Indicators

  • Medication incident indicators.
  • Unplanned transfers to hospital.
5. How many care recipients have had falls and required medical attention in the past 3 months? Quality Indicators

  • Observed falls with injury.
  • Found on floor with injury, unobserved.
6. How many care recipients are subject to physical or chemical restraint? Quality Indicators

  • Physical restraint.
  • Chemical restraint.
7. Are there any incidents in the last 6 months where a care recipient or staff has required medical attention as a result of challenging behaviour from a care recipient? Quality Indicators

  • Care recipient aggressive incidents toward staff.
If you’re not currently using some of these elements, or would like to talk about how you can gain more value from your subscription, please contact our team.

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