As part of the Aged Care Quality and Safety Commission’s (ACQSC) process for accreditation under the new Aged Care Quality Standards (ACQS), a standardised set of risk-based questions are asked of each provider.
Click on the care streams below to see how MOA supports our partner providers with the tools, and reporting, to provide the evidence required to answer each of these questions on demand. If you’re not currently using some of these elements, or would like to talk about how you can gain more value from your subscription, please contact our team.
RISK-BASED QUESTIONS Applicable MOA Tool
1. Have there been any adverse findings by another regulatory agency or oversight body in the last 12 months?  (e.g. Healthcare complaints commission or similar, Food safety authority, Workcover, etc).

PCI Manager

Interventions and improvements logged

2. What trends do your complaints data show you?

Quality Indicators

Number of complaints received

Audits

Feedback and complaints

3. How many consumers are receiving pressure injury care?

Quality Indicators

Number of pressure injuries developed in this service

Number of pressure injuries on admission

Number of pressure injuries on return from other services

4. Have there been any medication incidents in the past 6 months where a
consumer required
hospitalisation or attention by a medical officer?

Quality Indicators

Medication incident indicators

Unplanned transfers to hospital

5. How many consumers have had falls and required medical
attention in the past 3 months?

Quality Indicators

Observed falls with injury

Found on floor with injury, unobserved

6. How many consumers at the service are currently receiving psychotropic medications? (To be captured as a rate or percent of total consumers at the service.)

How many consumers are restrained in order to manage risks to themselves or others at the service? (To be captured as a rate or percent of total consumers at the service.)

Audits

Medication Management

Delirium

Restrictive Practices

Quality Indicators

Physical restraint

Chemical restraint

Individual environmental restraint

Antipsychotic medication

Antidepressant medication

Anti-anxiety medication

Insomnia medication

SPOT Tools

Self-assessment tool for recording consumers receiving psychotropic medications

7. Can you tell me about incidents in the past 6 months where a consumer or staff member has required medical attention as a result of challenging behaviour from a consumer?

Quality Indicators

Care recipient aggressive incidents toward staff

8. What action has the service taken to assess and minimise infection-related risks for the care of aged care consumers including the impact of a potential coronavirus (COVID-19) outbreak?

SPOT Tools

Infection Control Spot Check – COVID-19

Care-Stream specific COVID-19 audits

Hand Hygiene

Audits

Infection Control

Antimicrobial Stewardship

PCI Manager

Interventions and improvements logged

RISK-BASED QUESTIONS Applicable MOA Tool
1. Have there been any adverse findings by another regulatory agency or oversight body in the last 12 months? (e.g. HealthCare Complaints Commission or similar, Food safety authority, WorkCover, etc).

PCI Manager

Interventions and improvements logged

2. What trends do your complaints data show you?

Quality Indicators

Number of complaints received

Audits

Feedback and complaints

3. Has the service had unfilled shifts in the last month?

Quality Indicators

Total number of staff hours paid

Missed services

4. Does the service have specific strategies to help staff to provide care to people living with dementia? If so, what are these?

Audits

Restrictive practices

Behaviour management

Meal services, nutrition, and hydration

Choking/dysphagia

Social, personal, and community life

Delirium

Pain management

Managing high-impact and high-prevalence risks

5. Does the service have a process to identify and respond to changes in the condition of consumers? If so, what are these?

Audits

Responding to change and deterioration in health

6. What action has the service taken to assess and minimise infection-related risks for the care of aged care consumers including the impact of a potential coronavirus (COVID-19) outbreak?

Audits

Infection Control

Antimicrobial Stewardship

SPOT Tools

Infection Control Spot Check – COVID-19

Hand Hygiene

PCI Manager

Interventions and improvements logged.

How do you measure up?

The power of benchmarking.

Benchmarking

Participate in the National Aged Care Mandatory Quality Indicator Program with MOA

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