MOA supports home care providers to stay ahead of accreditation and continuously improve safety and quality. Monthly audits aligned to the Aged Care Quality Standards enable providers to maintain compliance and achieve best practice outcomes. Audits are reviewed and updated annually by MOA’s dedicated content team and industry experts.
We also provide a monthly quality indicator program that lets you monitor trends and identify risks early through a library of indicators that you can customise to suit your service’s needs.
Additionally, our scheduled suite of tools is complemented by SPOT, an on-demand auditing and reporting module that facilitates peer review and the prompt identification of risks and gaps in care and service delivery.
Real-time benchmarked reporting flags any opportunities for improvement, and provides relevant recommendations and resources, which can then be transformed into a documented plan for continuous improvement via our cloud-based PCI manager.
To reduce the administrative burden on organisations that deliver both home care services and NDIS supports, MOA also provides a dual-aligned audit program that allows assessment against both the Aged Care Quality Standards and the NDIS Practice Standards in a single quality improvement system.