With recent changes to the NDIS Practice Standards, updates to NDIS Operational Guidelines, and the ongoing Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability it is more important than ever that the disability support sector is able to adapt to evolving legislative and practice frameworks. Robust systems and processes that facilitate regulatory compliance and improve the safety and quality of support are crucial.

MOA’s program for providers of disability supports enables organisations to self-assess against the outcomes and indicators detailed in the NDIS Practice Standards and the requirements of the NDIS Act 2013. An annual schedule of audits and surveys support a comprehensive evaluation of the organisation’s policies, procedures and practices. Our tools are continuously updated to reflect current, evidence-based best practice guidelines.

Additionally, our scheduled suite of tools is complemented by SPOT, an on-demand auditing and reporting module that facilitates peer review and the prompt identification of risks and gaps in care and service delivery.

Real-time benchmarked reporting flags any opportunities for improvement, and provides relevant recommendations and resources, which can then be transformed into a documented plan for continuous improvement via our cloud-based PCI manager.